Return Policy

At Lamer Lighting, we want you to feel confident in every purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund process.

30-Day Returns

You may return eligible items within 30 days of delivery. To qualify for a return, items must meet the following conditions:

  • Unused and not installed
  • In original packaging
  • No missing parts or damage
  • In resalable condition

Order Cancellation

  • Within 24 hours: Orders can be canceled free of charge for a full refund.
  • After 24 hours: Cancellation requests may be subject to processing and transaction fees.
  • After shipment: Orders cannot be canceled once shipped. You may request a return after delivery.
  • Custom orders: Customized items are not eligible for cancellation once production has begun.

Return Process

1. Request a return

Please email info@lamerlighting.com with:

  • Your order number
  • Photos and/or videos of the item
  • Reason for return

Our team will review your request within 3 business days.

2. Ship the item back

  • If approved, we will provide return instructions and the correct return address.
  • Do not ship to the address printed on the original package without our written confirmation — the correct return destination depends on which fulfillment partner shipped your specific order.
  • Unauthorized returns will not be accepted.
  • We recommend using a shipping method with tracking and signature confirmation.
  • We are not responsible for lost return shipments.

3. Inspection & resolution

Once received, your return will be inspected within 3–5 business days. We will then issue either:

  • A refund to your original payment method, or
  • A replacement (if requested)

Return Shipping Fees

If the return is due to our error (e.g., damaged, defective, or incorrect item):

  • We will cover all return shipping costs and provide a full refund or replacement.

If the return is due to customer preference (e.g., no longer wanted, wrong size, ordered by mistake):

  • The customer is responsible for return shipping costs.
  • The original outbound shipping cost (if any was paid) is also non-refundable for change-of-mind returns.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@lamerlighting.com with photos or videos. We will:

  • Send replacement parts at no cost, or
  • Replace the entire product if necessary, or
  • Issue a full refund — whichever you prefer

Refunds

  • Once your return is approved and processed, refunds will be issued to your original payment method within 5–7 business days.
  • You will receive a confirmation email once the refund is completed.
  • If you have not received your refund after this period:
    • Check your bank account again
    • Contact your bank or credit card provider (processing times may vary)
    • If needed, contact us at info@lamerlighting.com

No Restocking Fee

We do not charge a handling or restocking fee for approved returns.

Important Notes

  • Returns requested after the 30-day period will not be accepted.
  • Items must be returned in original condition to qualify for a refund.
  • We reserve the right to deny returns that do not meet our policy requirements.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

  • Email: info@lamerlighting.com
  • Phone: +1 (708) 934-9054
  • Hours: Monday – Friday 9:00 AM – 6:00 PM Mountain Time (Sat & Sun closed)
  • Response Time: Within 12–24 hours