FAQs
Orders & Cancellations
Q: Can I cancel or modify my order?
A: Orders can be canceled or updated before they are shipped. Please contact us at info@lamerlighting.com as soon as possible. Once an order has been dispatched, it can no longer be canceled or modified. If needed, you may request a return after delivery.
- Within 24 hours of order: free cancellation
- After 24 hours but before shipment: cancellation may be subject to processing fees
- After shipment: not cancellable; you may request a return after delivery
- Custom-made items: not eligible for cancellation once production has begun
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping across the 48 contiguous United States.
Q: How long will it take to receive my order?
- Processing time: 3–7 business days
- Transit time: 7–15 business days
- Total delivery: 10–22 business days (approximately 2–4 weeks)
Once your order ships, you will receive a confirmation email with tracking information. Tracking activates within 24–72 hours.
Q: How are my orders fulfilled?
A: Orders are fulfilled through our international supplier network and delivered to U.S. customers via established global logistics partners (UPS, FedEx, DHL, or dedicated freight carriers for oversized chandeliers).
Q: Where do you ship?
A: We ship to the 48 contiguous United States only. We do not currently ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or P.O. Boxes.
Q: What if my shipping information is incorrect?
A: Please contact us immediately at info@lamerlighting.com. We can update your shipping details before your order is shipped. Once shipped, changes are no longer possible.
Payments & Pricing
Q: What payment methods do you accept?
A: We accept secure payments via:
- Credit cards
- Debit cards
- Bank accounts (where available)
All payments are processed through encrypted and secure systems.
Q: Can I use multiple discount codes?
A: Only one discount code may be used per order. For bulk orders or large-scale projects, please contact us at info@lamerlighting.com for custom pricing.
Product & Installation
Q: Are your lighting fixtures compatible with U.S. electrical standards?
A: Yes. All products are compatible with 110–120V U.S. electrical systems. We also support customization for other voltage requirements upon request.
Q: Are your products certified?
A: Yes, our products comply with UL standards, ensuring safety and reliability.
Q: How do I choose the right lighting for my space?
A: We recommend:
- Defining your budget
- Gathering design inspiration
- Matching finishes and materials with your interior
This helps create a cohesive and well-balanced lighting design.
Q: Do you provide installation instructions?
A: Yes, all products include installation instructions. For chandeliers or complex fixtures, we recommend hiring a licensed electrician for safe installation.
Returns & Warranty
Q: What is your return policy?
A: You have 30 days from the date of delivery to request a return. Please see our full Return & Refund Policy for details.
Return process:
- Request a return: Email info@lamerlighting.com with your order number and photos/videos.
- Approval: We will review your request within 3 business days.
- Return shipment: Once approved, we will provide return instructions. Unauthorized returns will not be accepted.
- Inspection & resolution: Returns are inspected within 3–5 business days after receipt. A refund or replacement will then be issued.
Q: Do I need to pay for return shipping?
A: It depends on the reason for return:
- Defective, damaged, or incorrect items: We cover all return shipping costs.
- Change of mind (e.g., wrong size, no longer needed): The customer is responsible for return shipping.
Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery with photos or videos. We will arrange a replacement or solution at no additional cost.
Q: Do your products come with a warranty?
A: Yes, we offer a 2-year warranty (excluding light bulbs and accessories that are subject to normal wear). If you experience any issues, contact info@lamerlighting.com with photos or videos. We will respond within 12–24 hours and provide a solution.
Contact & Support
Q: How can I contact customer support?
A: You can reach us at:
- Email: info@lamerlighting.com
- Phone: +1 (708) 934-9054
- Hours: Monday – Friday 9:00 AM – 6:00 PM Mountain Time (Sat & Sun closed)
Our support team is committed to responding within 12–24 hours.
About the Company
Q: Who operates lamerlighting.com?
A: lamerlighting.com is operated by lamerlighting inc., a Colorado for-profit corporation incorporated on March 5, 2023 (Colorado Entity ID 20231261426). Our registration is publicly verifiable through the Colorado Secretary of State business database.