FAQs
Last updated: August 5, 2026
Short answers below. Where an answer summarises a policy, the policy itself is the full and governing version — follow the link.
Orders and cancellations
Can I cancel or change my order?
- Within 24 hours of ordering, before production or preparation begins: free cancellation, full refund
- After 24 hours, before dispatch: contact us. If production or preparation has begun, the costs actually incurred may be deducted — we quote the exact amount in writing first.
- Custom and made-to-order fixtures: cannot be cancelled once production has begun
- Once shipped: orders cannot be cancelled, modified, or rerouted. You may request a return after delivery.
Address changes are free within 24 hours of ordering. Email info@lamerlighting.com as early as you can.
Shipping and delivery
Do you offer free shipping?
Yes — free standard shipping on every order to the 48 contiguous United States, with no minimum purchase, at all sizes including oversized chandeliers.
How long will my order take?
Total time = processing + transit:
- Fixtures under 30": roughly 9–19 business days from your order date
- Fixtures 30" and over (ocean freight): roughly 5–9 weeks from your order date
- Express upgrade (quoted per order): roughly 8–17 business days from your order date
Large fixtures genuinely take longer, because they travel by sea rather than air — that is what allows us to ship them free. If you have a firm deadline, email us before ordering and we will confirm in writing what is achievable for that specific fixture. Full detail is in our Shipping Policy.
Where do you ship?
The 48 contiguous United States only. We cannot ship to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO/DPO addresses, or P.O. Boxes.
How are orders fulfilled?
Our fixtures are manufactured and quality-checked by our partner facilities in China, then delivered to you by established carriers — UPS, FedEx, DHL, or USPS for smaller fixtures, and ocean freight with a dedicated final-mile carrier for oversized pieces.
Will I be charged duties, customs fees, or tax on delivery?
No. All duties, import fees, and taxes are already included in the product price, on every shipping method, including the express upgrade. No customs broker will contact you and nothing is due on delivery. The price you see at checkout is the price you pay.
When does my tracking number work?
Tracking activates within 24–72 hours of dispatch. Check it on the website of the carrier named in your shipping email. If it has not updated after 72 hours, contact us and we will investigate and respond within 48 hours.
What if my package is lost or badly delayed?
Email us so we can file a carrier claim in time — within 30 days of your order date for standard shipments, or within 30 days of the estimated delivery date for ocean-freight fixtures.
Payment and pricing
What payment methods do you accept?
Credit cards, debit cards, and bank payment where available. All payments are processed through encrypted, PCI-compliant systems — we never see or store your full card number.
Can I use more than one discount code?
One discount code per order. For bulk orders or projects, email info@lamerlighting.com for custom pricing.
Products and installation
Are your fixtures compatible with U.S. electrical systems?
Yes. All fixtures are designed for U.S. 110–120V systems. We can also build to other voltage requirements on request as a customisation.
Do you provide installation instructions?
Yes, every order includes them. Most fixtures ship partially disassembled for safe transit. We recommend a licensed electrician for any hardwired fixture, and prices do not include assembly or installation.
Can I customise a fixture?
Yes — size, finish, light count, and drop or chain length can be adjusted, and you can talk directly to our designers. Please note that customised and made-to-order fixtures cannot be cancelled once production has begun and cannot be returned for change of mind. They are still fully covered if they arrive damaged, defective, or incorrect.
Returns and warranty
What is your return policy?
You have 30 days from delivery to request a return, at any size. The item must be new, uninstalled, and in its original packaging with all parts. Custom and made-to-order fixtures cannot be returned for change of mind. See the full Return & Refund Policy.
Do I pay for return shipping?
It depends on the reason:
- Damaged, defective, or incorrect item, or our error: we cover all shipping costs, both directions
- Change of mind (no longer wanted, wrong size chosen, ordered by mistake): you cover the cost of shipping it back, and the outbound freight we actually paid to deliver it, since shipping was free to you at checkout. We tell you both amounts in writing and send you the carrier invoice before you ship anything, so you can decide.
Freight on a large fixture can be substantial, so email us before ordering if you are unsure about size or fit. We never charge a restocking or handling fee.
What if my item arrives damaged?
Contact us within 30 days of delivery with photos or video of the item and its packaging, and we will send replacement parts, a full replacement, or a full refund — whichever you prefer, at no cost to you. For freight deliveries, note any visible damage on the delivery receipt and photograph it before the driver leaves.
How long does a refund take?
We inspect the return within 3–5 business days of receiving it, then issue the refund to your original payment method within 5–7 business days. Your bank may take several more days to post it.
Is there a warranty?
Yes — a 2-year limited warranty from the delivery date, covering manufacturing defects in materials and workmanship. Bulbs and consumables are excluded. After two years we still provide technical support, though parts and shipping become your cost. See the Warranty page.
Contact and support
How do I reach you?
- Email: info@lamerlighting.com
- Phone: +1 (708) 934-9054
- Hours: Monday – Friday, 9:00 AM – 6:00 PM Mountain Time (Saturday and Sunday closed)
- Response time: within 12–24 hours
Who operates lamerlighting.com?
lamerlighting.com is operated by lamerlighting inc., a Colorado for-profit corporation incorporated on March 5, 2023 (Colorado Entity ID 20231261426), at 6400 Lookout Rd, Boulder, CO 80301, United States. Our registration is publicly verifiable through the Colorado Secretary of State business database.