Shipping policy

At Lamer Lighting, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for details on processing times, delivery, and shipping conditions.

Shipping Coverage

We currently ship within: The 48 contiguous United States

We do not ship to:

  • Alaska, Hawaii, Puerto Rico
  • APO/FPO/DPO addresses
  • P.O. Boxes

If you are unsure whether we can deliver to your location, please contact us before placing your order.

Shipping Cost

We offer free standard shipping on all orders within the 48 contiguous United States. No minimum purchase required.

Processing Time

  • Orders are processed within 3–7 business days
  • Orders are not processed on weekends or U.S. holidays
  • During peak seasons or promotions, processing times may be slightly extended

Shipping Time

  • Estimated transit time: 7–15 business days after shipment
  • Total delivery: 10–22 business days (approximately 2–4 weeks)
  • Delivery times may vary depending on your location, weather conditions, and carrier delays

Shipping Method

Orders are fulfilled through our international supplier network and delivered to U.S. customers via established global logistics partners (UPS, FedEx, DHL, or dedicated freight carriers for oversized chandeliers and pendants).

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Tracking becomes active within 24–72 hours.

Signature on Delivery

  • Orders under $500: no signature required
  • Orders $500 or more, or any freight-shipped large item: adult signature (18+) required for protection against loss or theft

Order Changes & Cancellation

  • Within 24 hours of placement: free cancellation, full refund
  • After 24 hours but before shipment: contact us — processing fees may apply
  • Once shipped: orders cannot be canceled. You may request a return after delivery

Customs and Import Taxes

For all U.S. orders, the price displayed at checkout includes all applicable charges — no separate customs fees apply for shipments to the 48 contiguous states.

Delays & Lost Packages

While we work with reliable shipping partners, delays may occasionally occur due to:

  • Weather conditions
  • Carrier issues
  • High shipping volume

If your package appears lost or significantly delayed, please contact us at info@lamerlighting.com and we will assist you.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos or videos. We will arrange:

  • A replacement, or
  • A suitable resolution at no additional cost — including covering all return shipping for confirmed damaged or incorrect items

Important Notes

  • Please ensure your shipping address is correct before placing your order
  • We are not responsible for delivery issues caused by incorrect or incomplete addresses
  • Additional shipping fees may apply for reshipment if a package is returned due to address issues

Contact Us

  • Email: info@lamerlighting.com
  • Phone: +1 (708) 934-9054
  • Hours: Monday – Friday 9:00 AM – 6:00 PM Mountain Time (Sat & Sun closed)
  • Response Time: Within 12–24 hours