Shipping policy
Last updated: November 4, 2026
We offer free standard shipping within the contiguous United States, with no minimum purchase. This page covers both lighting and furniture. Please select the relevant category below for processing and delivery details.
Lighting ShippingFurniture Shipping
General Shipping Information
Where we ship
We ship to the 48 contiguous United States only. We are unable to deliver to:
- Alaska, Hawaii, Puerto Rico, or Guam
- APO/FPO/DPO addresses
- P.O. Boxes
If you are unsure whether we can deliver to your location, contact us before placing your order.
Shipping cost
- Free standard shipping on every order — no minimum purchase
- Applies to all sizes, including oversized chandeliers and pendants
- For eligible lighting fixtures, an express upgrade is available on request and quoted separately (see Lighting Shipping below)
Duties, import fees, and tax
- All applicable duties, import fees, and taxes are already included in the product price. No customs broker will contact you and no payment is due on delivery, on any shipping method — including the express upgrade.
- The price you see at checkout is the price you pay. Nothing is added afterwards.
Lighting Shipping & Delivery
The following processing times, shipping methods, size thresholds, and delivery estimates apply to lighting fixtures only.
Processing time
- Standard items: 3–7 business days
- Intricate, made-to-order, or oversized fixtures: 7–15 business days
Processing begins only after payment is authorised and verified. Orders placed on weekends or U.S. holidays begin processing the next business day. Peak promotional periods may extend this window.
Shipping methods and transit times
Standard shipping — included free on every order
- Fixtures under 30" (longest side): 6–12 business days in transit, carried by UPS, FedEx, DHL, or USPS depending on destination and size
- Fixtures 30" and over: approximately 4–6 weeks in transit by ocean freight, with final-mile delivery by a dedicated freight carrier
Express upgrade — available on request
- 5–10 business days in transit, with full tracking throughout
- Available on most fixtures under 30"; subject to confirmation for larger pieces
- We quote the exact cost before any charge is made. You pay only the express freight fee we quote — duties and import fees remain included, as with every other method.
Why large fixtures travel by sea
Our fixtures are manufactured by our partner facilities in China, where each piece is prepared and quality-checked before dispatch. To offer free shipping on large and luxury fixtures, oversized pieces travel by ocean freight rather than air. This keeps the item free to you, but it is considerably slower. Tracking may not update during sea transit; it resumes after customs clearance, and the final-mile carrier will call ahead to schedule a delivery window.
Total delivery estimates
| Fixture | Method | Typical total, from date of order |
|---|---|---|
| Under 30" | Standard | 9–19 business days |
| 30" and over | Ocean freight | 5–9 weeks |
| Any size, express upgrade | Air | 8–17 business days |
These totals are processing time plus transit time. All dates are estimates and may be affected by carrier schedules, weather, customs clearance, and order volume. If you have a firm deadline, contact us before ordering and we will confirm in writing what is achievable for that specific fixture.
Delays, lost packages, and how long you have to tell us
Occasional delays occur because of weather, carrier operational issues, customs clearance, or peak-season volume.
So that we can file a claim with the carrier in time, please report any shipping problem — delay, loss, or non-delivery — within:
- Standard shipments (under 30"): 30 days of your order date
- Ocean freight shipments (30" and over): 30 days of the estimated delivery date shown in your shipping notification
If your package appears lost or significantly delayed, email info@lamerlighting.com and we will take it from there.
Assembly and installation
- Most fixtures ship partially disassembled to ensure safe transit
- Assembly instructions are included with every order
- All fixtures are designed for U.S. 110–120V electrical systems
- We recommend a licensed electrician for any hardwired installation. Product prices do not include assembly or installation services.
Furniture Shipping & Delivery
Furniture has different production and delivery arrangements from lighting. The lighting processing times, size thresholds, and express estimates above do not apply to furniture.
Shipping origin
Furniture ships from our production partners in China by ocean freight, followed by delivery through a local freight carrier in the United States.
Processing, production & transit
| Stage | Estimated time |
|---|---|
| Order processing | 1–2 business days |
| Furniture production | 20–25 business days |
| Ocean freight and final delivery | 20–35 business days |
These stages are separate. Delivery timing also depends on your approval before shipment, customs clearance, and carrier availability. Estimates are not guaranteed. Please contact us before purchasing if you have a project deadline.
Approval before shipment
We will provide photos and/or videos of your furniture for review before dispatch. Shipment will be arranged after your approval. Please respond promptly, as delayed confirmation may postpone dispatch and delivery.
Standard freight delivery
Free standard shipping and the service area described above apply to furniture. Standard furniture delivery is to the curbside or doorstep. It excludes indoor placement, unpacking, assembly, and packaging removal.
Please provide a reachable phone number for appointment scheduling. An adult aged 18 or older must sign for freight deliveries. Before dispatch, tell us about narrow roads, gates, stairs, building restrictions, or limited truck access.
Oversized furniture & unloading assistance
For furniture with any side exceeding approximately 2.2 meters (87 inches), carrier unloading assistance may be unavailable. Customers may need to arrange suitable unloading equipment or professional assistance at their own expense. Contact us before shipment to review unloading requirements.
Furniture tracking & delays
Tracking details will be emailed after dispatch. Updates may pause during ocean transit and resume after customs clearance. Contact us promptly if delivery is significantly delayed or tracking requires clarification.
Furniture returns & cancellations
Request eligible furniture returns within 30 days of delivery and obtain written return instructions before sending anything back. Furniture must remain new, unused, complete, and in its original packaging.
Custom and made-to-order furniture cannot be returned for preference reasons or cancelled after production begins. Damaged, defective, or incorrect furniture remains covered: report it within 30 days of delivery with your order number and photos or video. We cover shipping costs on confirmed problems and provide replacement parts, a replacement, or a refund.
For preference-based returns, customers pay return shipping and documented original delivery costs. We disclose these costs in writing before the return; no restocking or handling fee applies.
Cancellation is free within 24 hours if production or preparation has not started. Later requests before dispatch may incur documented costs. Shipped orders cannot be cancelled.
We respond to return requests within 3 business days, inspect received returns within 3–5 business days, and issue approved refunds to the original payment method within 5–7 business days after inspection. Bank posting may take longer.
Further return instructions are available in our Return & Refund Policy.
Receiving Your Order & Customer Support
Order confirmation and tracking
You will receive two emails for every order:
- Order confirmation — as soon as your order is placed and verified
- Shipping notification — when your order is dispatched, with your tracking number
Tracking numbers activate within 24–72 hours. Check your package on the website of the carrier named in your shipping email; the number will not appear in other carriers' systems. If tracking has not updated after 72 hours, contact us and we will investigate and respond within 48 hours.
Signature on delivery
- Orders under $500: no signature required
- Orders of $500 and over, or any freight-shipped fixture: an adult signature (18+) is required, to protect your order against loss or theft
Please give us a phone number you can be reached at — freight carriers cannot deliver without scheduling first.
Damaged or incorrect items
Contact us within 30 days of delivery with photos or video of the item and its packaging, and we will arrange a replacement, replacement parts, or a refund at no cost to you. We cover all shipping on confirmed damaged, defective, or incorrect items.
For freight deliveries, inspect the packaging before signing, note any visible damage on the delivery receipt, and photograph it before the driver leaves. Full details are in our Return & Refund Policy.
Order changes and cancellation
- Within 24 hours of ordering, before production or preparation begins: free cancellation, full refund
- After 24 hours, before dispatch: contact us. If production or preparation has begun, the costs actually incurred may be deducted — we quote the exact amount in writing first.
- Custom and made-to-order fixtures: cannot be cancelled once production has begun
- Once shipped: orders cannot be cancelled, modified, or rerouted. See our Return & Refund Policy for options after delivery.
Address changes are free within 24 hours of ordering. After that we cannot guarantee a change is possible.
Important notes
- Please make sure your shipping address is complete and correct before ordering
- Carrier cut-off times vary; late-day orders may begin processing the next business day
- Reshipment or freight costs may apply if a package is returned because of an address error or repeated failed delivery attempts — see Section 9 of our Return & Refund Policy for exactly what is deducted and the 10% cap that applies to standard parcels
Contact us
- Email: info@lamerlighting.com
- Phone: +1 (708) 934-9054
- Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Standard Time (EST) (Saturday and Sunday closed)
- Response time: within 12–24 hours
lamerlighting inc., 6400 Lookout Rd, Boulder, CO 80301, United States