Refund policy
Last updated: August 5, 2026
At Lamer Lighting we want you to be confident in every purchase. This policy explains when an item can be returned, who pays for return shipping, and how long a refund takes. It applies to every order placed on lamerlighting.com.
1. At a glance
- 30-day returns. You have 30 days from the delivery date to request a return, whatever the size of the fixture.
- Custom and made-to-order fixtures cannot be returned for change of mind, and cannot be cancelled once production has begun.
- Damaged, defective, or incorrect items are always covered — every size, including custom pieces. We pay all costs.
- No restocking or handling fee, ever. The only amounts we ever deduct are documented freight costs, described in Section 5.
- 2-year limited warranty on every fixture, separate from and longer than this return window. See our Warranty.
2. 30-day returns
The 30-day period starts on the delivery date confirmed by the carrier's tracking system. Requests submitted after 30 days cannot be accepted.
To be eligible, the item must be:
- New, unused, and not installed or wired
- In its original packaging, with all parts, hardware, and accessories
- Complete and undamaged, with nothing missing
- Repacked as it arrived — if the fixture includes crystals or glass elements, each piece must be individually wrapped as it was originally
Items sent back without requesting a return first cannot be accepted. Please always contact us before shipping anything.
3. Items that cannot be returned for change of mind
- Custom and made-to-order fixtures. Any fixture altered at your request — size, finish, light count, drop or chain length, or design — is built for you alone and cannot be resold. These orders cannot be cancelled once production has begun and cannot be returned after delivery.
- Installed or modified items. Fixtures that have been installed, wired, assembled beyond inspection, or altered in any way.
- Items damaged or lost after delivery through no fault of ours.
This section applies only to change-of-mind returns. If a custom fixture arrives damaged, defective, or incorrect, it is fully covered under Section 4 at no cost to you.
4. Damaged, defective, or incorrect items
This section applies to every order, including oversized and custom fixtures.
Contact us within 30 days of delivery at info@lamerlighting.com with your order number and clear photos or a short video of the item and its packaging. At your preference we will provide:
- Free replacement parts, or
- A full replacement, or
- A full refund
We cover all shipping costs on confirmed damaged, defective, or incorrect items. In most cases we will not ask you to ship the item back.
Cosmetic damage counts. Scratches, chips, cracked glass, dented metal, or finish damage present on arrival are transit damage and are covered here in full, even if the fixture still works. Cosmetic wear that develops later through normal use is a separate matter and is not covered.
Freight deliveries:Â inspect the packaging before you sign. Note any visible damage on the delivery receipt and photograph it before the driver leaves. This protects your claim and ours against the carrier.
5. Who pays return shipping
If the return is our error
Damaged, defective, or incorrect items, or a delivery error caused by us:
- We cover all shipping costs in both directions
- You receive a full refund or replacement at no cost
If the return is a matter of preference
No longer wanted, wrong size chosen, ordered by mistake, or an incorrect or incomplete address you supplied:
- You are responsible for the cost of shipping the item back to us
- You are also responsible for the outbound freight we actually paid to deliver it to you. Shipping is free to you at checkout, but we pay real freight on every order, and that cost cannot be recovered on a change-of-mind return.
- We tell you both amounts in writing before you ship anything back, and we send you the carrier invoice showing what we actually paid. You decide whether to proceed. We never deduct more than we were charged, and we never add a handling fee on top.
- Use a service with tracking and signature confirmation. We cannot refund returns lost in transit.
Freight on a large fixture can be substantial. If you are unsure about size, finish, or fit, email us before ordering — we will confirm dimensions in writing, and we would much rather help you choose correctly than process a return.
6. Order changes and cancellations
- Within 24 hours of ordering, before production or preparation begins:Â free cancellation, full refund.
- After 24 hours, before dispatch:Â contact us as soon as possible. If production or preparation has already begun, the costs actually incurred may be deducted. We quote the exact amount in writing before processing anything.
- Custom and made-to-order fixtures:Â cannot be cancelled once production has begun.
- Once shipped:Â orders cannot be cancelled, modified, or rerouted. You may request a return after delivery under this policy.
Address changes are free within 24 hours of ordering. After that we cannot guarantee a change is possible, so please check your address carefully at checkout.
7. Return process
- Request a return. Email info@lamerlighting.com with your order number, the reason for the return, and photos or a short video of the item where relevant. We respond to every request within 3 business days.
- Wait for the return address. If approved, we send you written return instructions and the correct return address, along with any freight amounts under Section 5. Do not ship to the address printed on the original package without our written confirmation — the correct destination depends on which fulfilment partner handled your order. Unauthorised returns cannot be accepted.
- Ship the item back. Pack it as it arrived, enclose the order confirmation, and send us the tracking number.
- Inspection and resolution. We inspect the return within 3–5 business days of receiving it, then issue your refund or send a replacement.
8. Refunds
- Approved refunds are issued to your original payment method within 5–7 business days of inspection
- You receive a confirmation email once the refund is processed
- Your bank or card issuer may take several additional days to post the credit to your statement
If the refund has not appeared after that period, check your account again, then contact your bank or card issuer. If it still has not arrived, email us at info@lamerlighting.com.
9. Refused or undeliverable packages
When a delivery fails for reasons within your control, the freight we paid cannot be recovered and is deducted from your refund.
When this applies:Â a delivery is refused without cause; a package is returned to us because the address was incorrect or incomplete; or a freight carrier cannot complete delivery after repeated scheduling attempts.
What is deducted:
- Standard parcel shipments (30" and under):Â the actual outbound and return freight we paid, capped at 10% of the item price. Anything above that cap we absorb.
- Oversized freight shipments (over 30"):Â the actual outbound and return freight, plus any carrier storage or redelivery fees.
How we handle it:Â we tell you the exact amount before processing your refund and send you the carrier invoice without being asked. Nothing is deducted if the delivery failed because of a carrier error, a delay on our end, or damage in transit.
If you will be away, or if access at your address is restricted, contact us before your order ships and we will hold it or arrange a suitable delivery date at no charge.
10. After the 30-day window
Every fixture carries a 2-year limited warranty against manufacturing defects in materials and workmanship, starting from the delivery date. If a fault appears in normal use after the return window closes:
- Component faults — we ship free replacement parts
- Electrical or circuit issues — our team helps diagnose within 1–2 business days
- After two years — we still provide technical support, though parts and shipping become your cost
Full terms, including what is and is not covered, are on our Warranty page.
11. Important notes
- We reserve the right to decline returns that do not meet the requirements in this policy
- All fixtures are designed for U.S. 110–120V systems and should be installed by a licensed electrician
- Please inspect your fixture before scheduling installation. We are not responsible for electrician fees, labour charges, or project delays
12. Contact us
- Email:Â info@lamerlighting.com
- Phone: +1 (708) 934-9054
- Hours: Monday – Friday, 9:00 AM – 6:00 PM Mountain Time (Saturday and Sunday closed)
- Response time: within 12–24 hours
lamerlighting inc., 6400 Lookout Rd, Boulder, CO 80301, United States