Callistenes Clear Crystal Chandelier

We offer free standard shipping on all orders within the United States (48 contiguous states only).

• Processing Time: 3–7 business days
  
• Delivery Time: 7–15 business days after shipment
  
• Tracking: Provided via email once your order ships
  

Please note that delivery times may vary due to weather, carrier delays, or high demand periods.

Order Changes

• Modify or cancel within 24 hours of placing your order
  
• After processing or shipment, changes are no longer available
  

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours with photos.

We’ll provide a replacement or solution at no extra cost.

Important

• Double-check your shipping address before placing your order
  
• We are not responsible for delivery issues caused by incorrect addresses
  

Need Help?

📧 info@lamerlighting.com

We typically respond within 12–24 hours

At Lamer Lighting, your satisfaction matters. We offer a simple return and refund process for peace of mind.

• 30-Day Returns: Eligible items can be returned within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.
  
• Order Cancellation: Cancel within 24 hours for a full refund. After 24 hours, cancellations may incur fees. Custom orders cannot be canceled.
  
• Damaged or Defective Items: Contact us within 48 hours with photos. We’ll provide replacements or repairs at no cost.
  
• Refunds: Once your return is approved, refunds are issued to your original payment method within 5–7 business days.
  

Return Shipping Fees:

• Our error (damaged, defective, or incorrect item): We cover shipping costs.
  
• Customer preference: Customer pays return shipping.
  

How to Return

1. Request a Return: Email info@lamerlighting.com with your order number and photos/videos.
   
2. Ship the Item Back: Follow our return instructions. Use a tracked shipping method.
   
3. Inspection & Resolution: We inspect returns within 3–5 business days and issue a refund or replacement.

Need Help?

📧 info@lamerlighting.com

Response time: 12–24 hours

Join Us

Welcome to Lamer Lighting, we are pleased to offer our valued trade customers exclusive access to a dedicated Trade Account. As a trade customer, you can enjoy a range of benefits and services designed to meet your unique needs.

Why Traders Need A Trading Account 

• Exclusive discount code based on the amount of your shopping list
• Prepare your list of shipments for you in advance
• Exempt custom charge. Free samples and free swatches for customized color
• 30 days for return and exchange extended to 60 days for free return and exchange
• The regular two-year warranty is extended to five years
• Design drawings provided free of charge
• Free accessories for extension rod extension chain
• Exclusive VIP customer service representative

How To Apply For A Trade Account

• Make a note in your email: Business/ designer name via trade account      Example: XXX's trade account set up
• Provide shopping list(colors, sizes, special requirements, etc.)

Don't miss out on the benefits of our exclusive Trade Account. Join today and enjoy wholesale pricing, easy ordering, customized solutions, exclusive promotions, and priority shipping. Apply now and take your business to the next level with our premium lighting fixtures!

Email:  info@lamerlighting.com

Orders & Cancellations

Q: Can I cancel or modify my order?

A: Orders can be canceled or updated before they are shipped. Please contact us at info@lamerlighting.com as soon as possible. Once an order has been dispatched, it can no longer be canceled or modified. If needed, you may request a return after delivery.

• Within 24 hours of order: free cancellation
• After 24 hours but before shipment: cancellation may be subject to processing fees
• After shipment: not cancellable; you may request a return after delivery
• Custom-made items: not eligible for cancellation once production has begun

Shipping & Delivery

Q: Do you offer free shipping?

A: Yes, we offer free standard shipping across the 48 contiguous United States.

Q: How long will it take to receive my order?

• Processing time: 3–7 business days
• Transit time: 7–15 business days
• Total delivery: 10–22 business days (approximately 2–4 weeks)

Once your order ships, you will receive a confirmation email with tracking information. Tracking activates within 24–72 hours.

Q: How are my orders fulfilled?

A: Orders are fulfilled through our international supplier network and delivered to U.S. customers via established global logistics partners (UPS, FedEx, DHL, or dedicated freight carriers for oversized chandeliers).

Q: Where do you ship?

A: We ship to the 48 contiguous United States only. We do not currently ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or P.O. Boxes.

Q: What if my shipping information is incorrect?

A: Please contact us immediately at info@lamerlighting.com. We can update your shipping details before your order is shipped. Once shipped, changes are no longer possible.

Payments & Pricing

Q: What payment methods do you accept?

A: We accept secure payments via:

• Credit cards
• Debit cards
• Bank accounts (where available)

All payments are processed through encrypted and secure systems.

Q: Can I use multiple discount codes?

A: Only one discount code may be used per order. For bulk orders or large-scale projects, please contact us at info@lamerlighting.com for custom pricing.

Product & Installation

Q: Are your lighting fixtures compatible with U.S. electrical standards?

A: Yes. All products are compatible with 110–120V U.S. electrical systems. We also support customization for other voltage requirements upon request.

Q: Are your products certified?

A: Yes, our products comply with UL standards, ensuring safety and reliability.

Q: How do I choose the right lighting for my space?

A: We recommend:

• Defining your budget
• Gathering design inspiration
• Matching finishes and materials with your interior

This helps create a cohesive and well-balanced lighting design.

Q: Do you provide installation instructions?

A: Yes, all products include installation instructions. For chandeliers or complex fixtures, we recommend hiring a licensed electrician for safe installation.

Returns & Warranty

Q: What is your return policy?

A: You have 30 days from the date of delivery to request a return. Please see our full Return & Refund Policy for details.

Return process:

• Request a return: Email info@lamerlighting.com with your order number and photos/videos.
• Approval: We will review your request within 3 business days.
• Return shipment: Once approved, we will provide return instructions. Unauthorized returns will not be accepted.
• Inspection & resolution: Returns are inspected within 3–5 business days after receipt. A refund or replacement will then be issued.

Q: Do I need to pay for return shipping?

A: It depends on the reason for return:

• Defective, damaged, or incorrect items: We cover all return shipping costs.
• Change of mind (e.g., wrong size, no longer needed): The customer is responsible for return shipping.

Q: What if my item arrives damaged?

A: Please contact us within 48 hours of delivery with photos or videos. We will arrange a replacement or solution at no additional cost.

Q: Do your products come with a warranty?

A: Yes, we offer a 2-year warranty (excluding light bulbs and accessories that are subject to normal wear). If you experience any issues, contact info@lamerlighting.com with photos or videos. We will respond within 12–24 hours and provide a solution.

Contact & Support

Q: How can I contact customer support?

A: You can reach us at:

• Email: info@lamerlighting.com
• Phone: +1 (708) 934-9054
• Hours: Monday – Friday 9:00 AM – 6:00 PM Mountain Time (Sat & Sun closed)

Our support team is committed to responding within 12–24 hours.

About the Company

Q: Who operates lamerlighting.com?

A: lamerlighting.com is operated by lamerlighting inc., a Colorado for-profit corporation incorporated on March 5, 2023 (Colorado Entity ID 20231261426). Our registration is publicly verifiable through the Colorado Secretary of State business database.

We provide customized services because we have professional suppliers.If you don't find the chandelier you're looking for on our website, no matter whether it is related to size, colorand even style, feel free to reach out to us info@lamerlighting.com or check About Us and we are always here to help.


Customization
Customize Color & size
If you find a specific design of chandelier in our websit that you like, but you only need a different size or color.

You can simply send us a message content As follows:
⦁ Which product – you send us the product chain is best .
⦁ You specify base size, color.

Customize personalized products
If you do not find a specific design of chandelier in our websit that you like, but you need to do is provide pictures or design drawing .

You can simply send us a message. content As follows:
⦁ You send us photos or drawings of the lamps.
⦁ You specify base size, color and material.


Ready to customize a unique chandelier just for you?